Privacy policy.

AgentPing provides AI agent observability: cost attribution, live monitoring and quality scoring for production AI agents. For the data you send us about your agents, you are the controller and we are the processor. For your account and billing details, we are the controller.

• Account data. Your name, email, team details and authentication data.
• Billing data. Plan, subscription status and the payment metadata Stripe returns. Card numbers are handled by Stripe, not stored by us.
• Telemetry you send. Run records (timing, status, cost, scores), the step-by-step detail of each run, and the content your agents report through the SDK or API.
• Product usage. Basic analytics about how the dashboard is used, so we can improve it. No third-party ad tech.

To run the service you asked for: ingest and store your telemetry, show it back to you, alert you, score runs when you enable that, take payment, provide support, keep the service secure, and meet our legal obligations. We do not sell your data, and we do not train models on it.

When evaluations are switched on for a team, the relevant run content is sent to Anthropic's API to be scored against your goal. Anthropic does not train on data submitted through its API. Evaluations are an explicit per-team switch and start off for teams you create later. Leave them off and no run content leaves AgentPing for scoring.

AgentPing runs entirely on Google Cloud, in the European Union. Data is encrypted in transit and at rest, with credentials and channel secrets encrypted again at the application layer. The security page has the full detail.

The third parties that process data on our behalf:

• Google Cloud — hosting, compute and the database (EU).
• Anthropic — evaluation scoring, only when enabled for a team.
• Stripe — payment processing for paid plans.
• OneSignal — web push notifications, if you opt in.
• Our transactional email provider — alert and account emails.

Step-by-step detail and run history each have their own retention window, set by your plan and listed on the pricing page. Durable rollups keep your long-run cost and quality trends even after the detail ages out. When you delete data or close your account, copies in backups age out on the backup schedule rather than living forever.

Under the GDPR and UK GDPR you can access, correct, export or delete your personal data, and object to or restrict certain processing. You can export everything from the product at any time, on every plan. For anything else, email us and we will act on the request within the time the law allows.

Data-protection questions, requests or complaints go to security@agentping.io. If you are in the EU or UK you also have the right to complain to your local supervisory authority.