---
title: Alerts and Issues
description: What you can be alerted about, where it lands, and how acknowledge, snooze, and the Issues page work.
section: alerts
order: 0
---

# Alerts and Issues

Alerting is the spine of AgentPing. You set rules for what matters; we tell
you once when something breaks and once when it recovers, and we never spam
you in between.

## What you can be alerted about

Each rule watches for one thing, scoped to a single agent or a whole team:

- **An agent goes quiet.** It stopped reporting inside its expected
  window. Every account starts with one of these by default.
- **Runs start failing.** A run failed, or several failed in a row.
- **Health drops.** The share of healthy runs falls below your target over
  a recent window.
- **Quality drops.** The average evaluation score over recent runs falls
  below your target.
- **Spending runs hot.** A budget threshold is crossed, or spending is on
  pace to exceed a [budget](/docs/spend/budgets).

You choose which [channels](/docs/alerts/channels) each rule notifies and,
optionally, how often to remind you while an issue stays open.

## One notification when it breaks, one when it recovers

When a rule's condition becomes true, AgentPing opens an **issue** and
notifies your channels once. While that issue is open the condition does
not re-fire; you do not get paged every cycle. When the condition clears,
the issue resolves and we send a single recovery note. If you set a
reminder, an unacknowledged issue is nudged at that cadence, and nothing
more.

We page you. We don't spam you.

## The Issues page

**Issues** in the sidebar is the single place that answers "what is wrong
across my agents right now, and what have I dealt with?" The nav badge
shows how many issues are open.

- **Open** lists everything still live, worst first. Issues on the same
  agent collapse into one group, so a struggling agent reads as one
  problem with a count, not a wall of duplicates.
- **Resolved** shows the last 30 days, read-only.

## Acknowledge and snooze

On any issue, or straight from the notification's one-tap link:

- **Acknowledge** stops reminders but keeps the issue open until the
  condition actually clears.
- **Snooze** (1 hour, 24 hours, or 7 days) goes quiet for that rule and
  target for the duration, and resolves the current issue.
- **Resolve** closes it now.

Acknowledge a group to silence every open issue on one agent at once.

Resolved issues are kept for 30 days.